NLS ANSWERS
Questions, answered.
What is the difference between the Super Soil and Living Soil methods?
Both use an NLS base concentrate with organic potting soil. In the Super Soil Method, the concentrate-containing mix fills the bottom third of the container, with plain potting soil in the upper two-thirds. In the Living Soil Method, concentrate is mixed throughout the potting soil, leaving a small plain-soil planting pocket. Girl Flower Power and Soil Revival are not substitutes for the base concentrate in these methods. Choose one method and follow its own directions.
Compare the two preparation methodsWhat do I need besides NLS concentrate?
The concentrate is an amendment, not ready-to-use potting soil. You also need suitable organic potting soil, a container with drainage and water. A potting-soil brand mentioned in an example is not the only option. Tell us what medium you already have before adding more amendments.
Concentrate directionsDo I need all five NLS products?
No. Original Recipe, Autoflower and Katie’s Vegan Soil are alternative base concentrates. Girl Flower Power adds flowering-stage nutrition through top dressing or tea. Soil Revival adds microorganisms through water. Choose additions for what your plants need; a concentrate does not require every other product.
Help me chooseHow do I choose the right amount of concentrate?
Start with the exact product, application method, number of containers and each container’s volume. Initial preparation, top feeding, compost tea and reuse have different directions. Follow the measured directions for that method. If your package and the online directions disagree, ask NLS to confirm the applicable amount.
Measurements and application methodsCan I reuse soil that already contains NLS?
Yes, NLS supports reusing soil. The next step depends on its condition and what was previously added. Tell the team the product, medium and planting history before deciding how to replenish it. Do not assume that the fresh-mix amount is also the correct reuse amount.
Ask NLS about reusing your soilWhen does NLS ship orders?
All products are shipped via USPS or UPS Ground delivery. We typically ship within one business day after receipt of a paid order. This describes handling time, not a guaranteed delivery date.
Shipping policyHow much is US shipping?
The current NLS retail site advertises free shipping within the United States. Contact us to confirm any unusual destination or bulk shipment.
Published shipping statementCan I cancel an order?
The buyer may cancel an order for a full refund if the order has not shipped. Email info@natureslivingsoil.com with your order number so the team can check its status.
Cancellation policyWhat is the return policy?
Returns are accepted on items returned unopened and in good condition within 30 days of purchase. The buyer pays return shipping. A restocking fee of up to 30% may apply.
Return policyMy package arrived damaged. What should I do?
Any damage in shipping must be reported within 5 days of receipt. Include photographs of the shipping bag or box, the shipping label and the contents. Email info@natureslivingsoil.com for help.
Shipping damage policyHow do I correct a delivery address?
Contact info@natureslivingsoil.com promptly so the team can check the shipment status. If NLS is provided the wrong address and the package is returned to NLS, the buyer is responsible for paying to have it reshipped. NLS is not responsible if the package is delivered to a wrong address provided by the buyer.
Address policyWhere are the product instructions?
Use the published NLS instructions for your specific product. For a question the guide does not answer, contact info@natureslivingsoil.com.
NLS product instructionsDo you offer wholesale pricing?
NLS offers store wholesale pricing with a published $3,000 initial order minimum and a minimum of 10 units per item type for subsequent orders. Contact rcruit@natureslivingsoil.com for terms and availability.
Wholesale informationWhat product sizes are available?
Original Recipe: 1 lb, 5 lb, 10 lb. Autoflower: 1 lb, 5 lb, 10 lb. Girl Flower Power: 1 lb, 5 lb. Katie’s Vegan Soil: 1 lb, 5 lb. Soil Revival: 100 g, 200 g.
Product catalog