YOUR INFORMATION

Privacy notice

This notice describes how the Nature’s Living Soil website handles your information when you browse, ask for help or place an order.

Messages and newsletter requests

When you use a form, we store the details you provide so the NLS team can handle your request. Contact messages do not sign you up for marketing. Newsletter requests record your consent and remain pending until email verification and mailing-list checks are complete.

Cart and site operation

A necessary cookie keeps track of your cart for up to 30 days. The site uses a hashed network identifier and submission counts to limit automated form abuse. This website does not use advertising trackers.

Optional website statistics

If you choose “Allow statistics,” we measure public pages viewed, broad traffic sources, known referring platforms and preset campaign themes, screen-size category and coarse browser-width bands, estimated browser and operating-system families, optional connection-quality categories, rounded full-page loading times and generic technical-error categories, reading time thresholds, scroll depth, helpful-guide feedback and shopping steps. A random first-party visit cookie lasts 30 minutes after activity; your statistics preference lasts 90 days. We do not record your messages, form entries, search queries, full referring addresses, IP addresses, precise location or advertising identifiers in these statistics. Arbitrary campaign text and recipient identifiers are discarded; campaign reporting uses a short preset list such as growing guide or product education. We do not store raw browser identification strings, exact hardware details, error messages, stack traces or failed-resource addresses in these statistics. Global Privacy Control and Do Not Track disable this collection.

When statistics are allowed, we may connect that visit to the website checkout it starts so we can measure which sources lead to verified purchases. Payment and order records are retained separately for operating the business. Reports show aggregate results. Visitor measurements are retained for up to 90 days, excluded from reports after that period and removed on subsequent collection or report access. They are excluded from operational backup archives. Only authorized NLS dashboard users can view statistics or download reports.

Use Statistics preferences in the footer of a public page to decline later. This stops collection and requests deletion of measurements linked to your current visit cookie; previously expired visits can no longer be identified through that cookie. Declining does not affect shopping or support. Browser blocking and consent mean these reports do not count every visitor.

Who can see your details

Website requests are available to the authorized NLS dashboard owner. The hosted website stores these records in the NLS application database. Contact and newsletter forms are separate from the growing assistant. Gmail delivers verification codes, order confirmations and approved support messages from the NLS mailbox. Bulk marketing uses a separate delivery connection.

AI growing assistant

When you send a growing question, the question, reviewed continuation notes and selected chat context are sent to OpenAI to generate a response. The assistant receives public NLS product information, not private orders or company records. Do not include passwords, card details, private addresses or other sensitive information.

By default, recent conversation stays in the page and clears on a full reload. If you choose “Remember this chat on this device,” a first-party cookie stores a random identifier and NLS saves future growing questions and answers for up to 30 days. The cookie contains no conversation text. Remembered history works on that browser, is not proof of identity, and is not automatically linked to your customer account. NLS may review these questions to improve support and identify missing guidance; they are not automatically published or adopted as approved facts. Unchecking the option deletes its saved history and cookie. Starting a new chat clears the saved conversation for that chat type. You can review and carry notes into a fresh conversation; those notes are included with future questions and saved with future answers only when remembering is enabled. Expired history cannot be retrieved and is purged on subsequent chat or dashboard access. Anyone using the same browser could access remembered chat, so avoid enabling it on a shared device. The application stores the generated response, a request fingerprint and a hashed network identifier for retry protection and usage limits. We request that OpenAI not store the response as a retrievable API response; this does not override the provider’s applicable service data policies. The assistant cannot contact the team or change an order. Contact NLS for human help.

Chat feedback

Rating an answer is optional. When you press “Send feedback,” you share that question, answer, issue status and any comments privately with NLS for up to 90 days, even if remembering chat is off. Feedback does not include photos, sign you up for marketing or automatically send a support email. NLS reviews ratings alongside the model, any offer shown and available usage estimates. Before you submit, a temporary feedback receipt stores only identifiers and answer fingerprints for up to 30 days. Expired records are excluded and removed on subsequent chat or review access. Saved feedback is separate from optional remembered chat; clearing chat does not withdraw submitted feedback. Contact NLS to request deletion. Choosing “Ask a person at NLS” prepares a support form for you to review and send.

Campaign measurement

If you allow optional statistics, public links in NLS campaigns identify the campaign and content block, not your email address or subscriber record. A random browser cookie can connect the last campaign link you followed to a website checkout for up to seven days. We report consenting visits, ordinary paid orders and recorded refunds in aggregate. This is device-specific and does not establish that an email caused a purchase. Optional measurement records expire after 90 days; declining statistics clears the current browser’s associated measurement records. Transaction and unsubscribe records remain separate.

Private order lookup

You can request a temporary email code to view one website order or your past website orders. We use your verified purchase email to match imported historical sales and new website records. Codes expire after 15 minutes, work once and allow at most five attempts. Private access lasts 30 minutes. Verification fields and order results inside the chat are handled by the order service, not sent to the AI model or included in chat memory. Imported records are historical snapshots, not live carrier tracking. The same sign-in email flow is used whether or not matching orders exist.

Grower Coach accounts

A free growing account uses your email address and a temporary verification code. Purchase-based Grower Coach access additionally requires an eligible website product order number. We record the eligible order, access dates, saved growing notes and coaching messages so you can return to your conversation. A necessary sign-in cookie lasts up to 30 days and never beyond your coaching access. Signing out removes that session.

Saved setup and progress notes, plus selected recent and relevant older coaching exchanges, are sent to OpenAI with each coaching question. The coach does not read the entire journal each time. Your checkout email, order identity and private order records are not included in that AI context. Coaching notes and conversations are associated with your verified email identity so a later eligible product purchase can continue the same growing history. Free-account conversations are available for 90 days and expired entries are removed when your growing history is accessed. Purchase-based coaching conversations persist across eligible purchases. Saved setup and progress notes persist until you edit or clear them. Use “Clear my growing history” in your account to delete your growing notes and journal conversations; separately submitted chat feedback and transaction records are handled separately. You can also request correction or deletion by contacting NLS. The coach is not an unattended monitoring service.

If you attach a coaching photo, your browser makes a smaller JPEG copy without the original file metadata. That copy is sent to OpenAI with the question when you press Send. The NLS application keeps a fingerprint for retry protection, but does not save the image itself in your coaching history. The answer and your written question remain saved. Later questions cannot re-open the original photo; attach it again if needed. Avoid photos containing people, addresses or other private details. The provider’s applicable service data policies still apply.

Website payments and orders

When you start checkout, NLS sends your selected items, amount, purchase email and order reference to Stripe. You enter payment details on Stripe’s checkout page. Stripe returns payment status and the contact and shipping details needed to record and fulfill your order. NLS stores order details, payment references and status; we do not store your full card number or security code. Order records are separate from optional visitor statistics, so declining statistics does not prevent a purchase or its confirmation.

Links to the previous store

Links to the existing NLS store take you to a separate checkout. Payment processing and information handling there follow that store’s setup. Do not submit payment details through our contact form.

Contact us

To ask about your information, request a correction or deletion, or withdraw a newsletter request, email info@natureslivingsoil.com. NLS will review the request and any records it needs to retain.