Shipping & returns

Refund policy

Refunds are offered on items returned unopened and in good condition within 30 days of purchase. The buyer pays return shipping.

See the return policy for the restocking fee that may apply.

Wrong address provided policy

If NLS is provided the wrong address and the package is returned to NLS, the buyer is responsible for paying to have it reshipped. NLS is not responsible if the package is delivered to a wrong address provided by the buyer.

Delivery policy

All products are shipped via USPS or UPS Ground delivery. We typically ship within one business day after receipt of a paid order.

Return policy

Returns are accepted on items returned unopened and in good condition within 30 days of purchase. The buyer pays return shipping. A restocking fee of up to 30% may apply.

Shipping damage

Any damage in shipping must be reported within 5 days of receipt. Include photographs of the shipping bag or box, the shipping label and the contents.

Cancellation policy

The buyer may cancel an order for a full refund if the order has not shipped.